Refund Policy

We offer a 7-day refund window for accidental or unused purchases. A purchase counts as unused only if nothing from it has been used: a call session or mock interview paid with a credit or covered by a plan, a resume download you were charged for or that your plan covered, a headshot you generated, or a Question Bank company you unlocked with credits. Your free trial sessions and your free mock interview are separate and never use a purchase; neither does a free re-download of a resume version you already paid for, or a headshot that failed and was refunded automatically. We don't issue partial refunds for remaining credits, or for the unused part of a plan's period after you cancel. One refund per person, not per account (a refund on another ParakeetAI account used on the same device or card counts); an automatic full refund of a renewal collected after you cancelled, or after your subscription had already ended, doesn't count.

Because ParakeetAI is a digital service that starts delivering the moment you use it, a purchase you've used, or bought more than 7 days ago, is refunded only if a technical issue on our side stopped you using ParakeetAI, and only within 30 days of buying it: say so on the refund form and tell us what happened. When the form can't refund a purchase, it says why.

If the purchase was made with a referral code, the bonus credits it earned for whoever shared that code count as part of it: if they've used credits since your purchase and you haven't used the purchase yourself, it counts as used and can't be refunded.

To ask for a refund, use the refund form in your dashboard. The full terms of purchase are in our Terms of Service.